法律信息
Gastte Cancellation and Refund Terms
本页为仅供参考的英文译本。具有约束力的是土耳其语文本；两者如有出入，以土耳其语文本为准。 土耳其语原文
Türkçe sürüm 1.0
This is an informational English translation. The Turkish original is legally binding; in case of any discrepancy the Turkish text prevails.
Version 1.0 — Effective: 2 November 2026
This document explains the rules on cancellation of Gastte subscription plans and refund of fees. Gastte is a sub-brand of Fibrika Reklam Hizmetleri Limited Şirketi. These terms form part of the Service and Subscription Agreement and the Distance Sales and Subscription Agreement; they are accepted on the plan selection screen.
1. Basic Principles
1.1 Gastte is a digital service performed instantly; there is no physical delivery. The service starts once payment is confirmed, and the fee for the period is collected in advance.
1.2 A 14-day free trial is offered so that you can examine the service without paying. The trial does not require card details and does not automatically convert into a paid subscription. The trial replaces the right of withdrawal.
1.3 There is no statutory right of withdrawal for Customers acting for commercial or professional purposes (merchants). For consumer Customers, too, there is no right of withdrawal for instantly performed digital services (Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), Art. 15/1-ğ and h). Refunds are made only in the cases set out in this document.
1.4 The rules below apply equally to everyone, regardless of whether the Customer is a merchant or a consumer; mandatory provisions in favour of consumers are reserved.
2. Monthly Subscriptions
2.1 Cancellation. You may cancel your monthly subscription at any time from the panel ("Account › Plan › Cancel subscription"). Cancellation takes effect at the end of the current period; the service continues in full until the end of the period and no fee is charged for the next period.
2.2 No refund. No partial refunds are made for monthly periods: even if you cancel during the period, no payment is returned for the remaining days. Instead, the service remains available until the end of the period.
2.3 The cancellation request must be made before the end of the period. A cancellation made after the period has renewed stops the following period; the fee for the renewed period is not refunded. The renewal date is shown in the panel and in the email sent 3 days before renewal.
3. Annual Subscriptions
3.1 First 14 days: full refund. If you cancel within 14 days from the date you first started an annual subscription or switched from monthly to annual, the entire annual fee you paid is refunded. The refund is made even if your account has been used during this period; the only condition is that the Acceptable Use Policy has not been seriously violated.
3.2 After 14 days: no refund. For cancellations made from the 15th day of the annual period onwards, no refund is made, including for unused months. The service remains available until the end of the paid annual period and is not renewed at the end of the period.
3.3 Renewed annual periods. The 14-day full refund window also applies to the automatic renewal of an annual subscription: the fee for a renewed period cancelled within 14 days from the renewal date is refunded in full. A reminder email is sent 30 days before renewal.
3.4 Switching from annual to monthly takes effect at the end of the current annual period; the annual fee is not refunded pro rata.
4. Add-on Packages and One-off Fees
4.1 Add-on packages such as additional sites, additional users, additional storage and similar are invoiced together with the period of the main subscription and are not refunded. An add-on package may be removed from the panel with effect from the next period.
4.2 The fee for one-off services such as setup, data migration (WordPress migration), custom design and consultancy is not refunded once performance of the service has begun. For one-off services cancelled before performance begins, the fee is refunded in full.
4.3 The difference paid for plan upgrades is not refunded, since it is applied at the moment of the upgrade; upgrades made within the 14-day window of an annual plan are covered by the full refund together with the annual plan.
5. Refunds in the Event of Suspension, Termination and Account Closure
5.1 Suspension due to late payment. No refund of fees or extension of term is granted for read-only and suspension periods applied as a result of late payment; the debt relating to the period before the suspension must be paid.
5.2 Suspension or termination due to policy violation. If the account is suspended due to a violation of the Acceptable Use Policy or the agreement, or terminated by Gastte for just cause, the fee paid in advance is not refunded.
5.3 Fault of Gastte. If Gastte seriously breaches the agreement and fails to remedy the breach despite a 14-day written notice, discontinues the service entirely, makes a change that removes the core function of a paid plan, or if you do not accept a material change to the agreement/prices to the Customer's detriment, the fee for the unused period is refunded pro rata on a daily basis.
5.4 Force majeure. If the agreement is terminated because a force majeure event exceeds 60 days, the fee for the unused period is refunded pro rata; no other compensation may be claimed.
5.5 Account closure. Closing your account counts as cancellation, and the refund rules above apply. During the 30-day closure window after closing, you can export your data and change your mind about closing.
6. Service Interruptions
6.1 No refund is made for interruptions resulting from planned maintenance, outages of third-party services (artificial intelligence providers, social networks, news agencies, payment institution, DNS), errors in the Customer's own key or domain name settings, cyber attacks and force majeure (Service and Subscription Agreement, Art. 13).
6.2 For interruptions originating from Gastte's own infrastructure that exceed a total of 24 hours in a calendar month, upon the Customer's written request within 30 days, the fee corresponding to the duration of the interruption is deducted from the next invoice or the subscription term is extended. This is the sole and exclusive remedy for the interruption.
7. Refund Process
7.1 Request. Send your refund request from the panel or from your registered email address to destek@gastte.com, with your customer number and invoice number. For the 14-day window of annual plans, the request must be received by 23:59 (Turkey time) on the 14th day.
7.2 Time frame. Justified refund requests are processed within 14 days at the latest from receipt of the request.
7.3 Method. The refund is made using the method by which payment was made: for card payments, to the same card via PayTR (it may take 2–10 business days to appear in your bank account, depending on your bank); for bank transfer payments, to the bank account registered in the name of the title shown on the invoice. Refunds are not made to third-party accounts.
7.4 Invoice. A return invoice or an expense voucher (gider pusulası) is issued for the refund; the e-Archive return invoice is sent by email. Where corporate Customers are required to issue a return invoice, the process is coordinated with our financial advisers.
7.5 Bank charges. Commissions and charges applied by banks for the refund are deducted from the refund amount unless the refund results from Gastte's fault.
8. Account After Refund
8.1 For annual plans refunded in full, the account becomes read-only as soon as the refund is approved and enters the 30-day closure window; you can export your data during this period.
8.2 After a refund, no new free trial right arises for the same person, email address or organisation.
8.3 Gastte may refuse to sell new subscriptions to Customers who abuse the 14-day full refund right (repeated purchase-refund cycles).
9. Changes and Contact
These terms may be updated; the current version is published at gastte.com and material changes are notified 30 days in advance. The subscription period in force is subject to the terms applicable at the time of purchase.
Contact: Fibrika Reklam Hizmetleri Limited Şirketi (Gastte) — Yaka Mah. Aziz Mahmut Hüdai Cad. No:185/102 Meram / Konya — Tel 0332 302 85 75 — destek@gastte.com